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This book is packed with suggestions, steps, and guidelines to help you create products and services that do what users want. Many of them are unbelievably simple. They just work. Use the checklists in each chapter to help you spot potential problems, learn what makes users happy—or not happy, discover keys to responsiveness, and much more.
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Paperback. 256 pages.
W 7.50” H 9.20”
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