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Where does Fab ship?  
What are your hours of operation? 
How can I find more information about a product? 
How do I remove something from my cart? 
How can I check on the status of my order? 
How can I edit my shipping address? 
How do I return an item? 
Why isn’t my tracking number working?

 

Where does Fab ship? Fab ships to any street address in the contiguous United States. At the moment, we’re not able to make our way to PO Boxes, APO addresses, or Puerto Rico (but we’re working on it!).

What are your hours of operation? The Fab website is available 24 hours a day, 7 days per week.

Fab also employs a customer support team whose sole mission is to do whatever it takes to help our customers LOVE their every interaction with Fab. If you have a question, please email us and we will get back to you.

How can I find more information about a product? If something catches your eye, click on it to go to the product details page. Here you can find pictures alongside the nitty gritty specs of the product in the “More Details” section. Not seeing the information you’re looking for? Get in touch our customer support team, and we’ll find the answer for you!

How do I remove something from my cart? On the site: click the shopping cart icon in the upper right corner of the page. Click the grey “x” to the right of the item name and voila! It’s gone.

How can I check on the status of my order? To view the status of your order, log into your Fab account and visit your My Orders page to see exactly what stage your order is in on its journey to you. We’ll also send you an email with tracking info when your order ships.

How can I edit my shipping address? Shipping addresses can always be added, removed, and edited on your Account Information page. You can also edit your shipping information at checkout. Just click the pencil icon next to your shipping address before you place your order.

If you need to change the shipping address on an order that’s in progress, please contact our customer support team and we'll do what we can to help you out. Please note that a delivery address cannot be changed after an order has shipped. Please carefully review the shipping address before completing your order.

How do I return an item? We want you to absolutely love your Fab purchase, but we understand that sometimes things just aren’t right. If you’d like to return any item not marked ‘Final Sale’ for a refund, simply contact our customer support team.

If you need to see about getting an item replaced or exchanged, please contact our customer support team.

Why isn’t my tracking number working? We send you a shipping notification email right when your order is shipped, but it can take up to 24 hours for your tracking number to start showing the progress of your order. Please check back later to see your order moving, or get in touch with us if you need anything else.